Privacy policy

Personal information we use

We use information you provide for orders and support, such as your name, email, delivery address, phone number, selected items, payment status and return enquiries. We may receive related payment and delivery updates from service providers.

Website requests include technical information such as IP address, browser and device details. An approximate country hint helps choose a shopping region; we do not need precise GPS access for this.

Card details are entered with Shopify and payment providers. Our storefront does not ask you to enter card numbers into its own forms; we use payment status and transaction references to manage orders.

Purposes and legal grounds

If you start checkout and provide contact details, the store’s checkout-recovery settings may send a reminder about an unfinished order. Marketing subscriptions are separate; contact support for help stopping reminders.

We use necessary information to fulfil purchases, take requested pre-order steps, provide delivery and after-sales support, meet record-keeping obligations, and protect the service against fraud or misuse. Where required, these purposes rely on contract performance, legal obligations or legitimate interests. Optional analytics or marketing requiring consent relies on your choice.

Cookies and optional analytics

A session cookie supports the shopping basket. Country and language cookies, and related browser storage, remember your choices; preference cookies can last up to one year. Blocking necessary cookies may affect shopping features.

Optional analytics stays off unless it is configured and you accept it. Where analytics controls are shown, you can decline or later change your choice through Privacy choices. Withdrawing consent does not affect earlier lawful processing.

Service providers

We share information needed for the service with Shopify for storefront and checkout services, payment providers for payment processing, and warehouse, delivery and support providers for fulfilling your requests. We may also disclose information where required by law or to protect legitimate rights.

Shopify and payment or wallet providers may process information under their own privacy notices when you use their services. Read Shopify’s consumer privacy notice for its purposes, recipients, international processing and privacy choices.

International processing

We operate through Hong Kong and mainland China, and our service providers may process information in other countries. Contact us for details about processing locations and the transfer protections relevant to your request. Shopify’s privacy notice explains its own international processing.

How long we keep information

We keep information for as long as needed to fulfil orders, handle support, returns and warranty claims, meet applicable accounting or legal retention requirements, resolve disputes and protect the service. When information is no longer needed for these purposes, it should be deleted or anonymised. Contact us about the retention of your records.

Your privacy rights

Depending on applicable law, you may request access, correction, deletion, restriction or portability of your information, object to certain processing, withdraw consent, or complain to your local privacy authority. These rights can be subject to lawful exceptions, including required transaction records.

Email support@palovue.com to exercise a right or ask for a review of an order-related automated check. We may need proportionate information to verify your identity and protect your records. Do not send passwords or full payment-card details by email.

Other websites and changes

When you follow an Amazon or other external link, that service handles information under its own privacy notice. We may update this policy as our services change; the date above identifies this version. Material changes will be communicated where required.