PALOVUE

HERE TO HELP

Let’s keep you
listening.

Find the right connection, get product help,
or learn where to manage your order.

PRODUCT QUESTIONS

Talk to Palovue.

Tell us your product model, the device you use, and what you need help with.

support@palovue.com
CHOOSING A PRODUCT

Find your connection.

Browse by your device’s port and compare product details before you choose.

Explore the collection
ORDER SUPPORT

Start with your order.

Choose the channel where you placed your order for delivery or return help.

ONLINE STORE ORDERS

Email us with your order number and we’ll help with delivery, changes, or returns.

Email support
AMAZON ORDERS

For delivery, refunds, or returns, open Your Orders in your Amazon account and select the purchase.

Open Your Orders

SETUP & TROUBLESHOOTING

Help for your model.

Find earphone controls, Bluetooth setup instructions and answers for current and earlier Palovue products.

Browse product guides

EARLIER PALOVUE PRODUCTS

Find setup help for iMic, iSound and iConf, even when your model is no longer in the current collection.

Original Palovue iMic product photograph

iMic

Recording & microphone setup

iSound

Pairing & everyday use

iConf

Speakerphone setup & calls

A LITTLE HELP

Good questions.
Clear answers.

Visit support
How do I choose the right connector?

Check the port on your device. USB-C, Lightning, and 3.5 mm connectors are different and are not interchangeable. Each product page explains its connection. Contact us with your exact device if you need help.

Where can I buy Palovue products?

For the US, UK, Spain, Italy, France, Sweden, and Poland, use your local Amazon listing. For Germany, Singapore, Australia, Hong Kong, New Zealand, and Malaysia, order on this site. Models vary by country.

Do the wired earphones need charging?

Our wired earphones connect directly to a compatible device and do not need a separate earphone battery. Wireless earbuds use their charging case.

Where do I find delivery and return information?

For Amazon purchases, check the selected listing and Your Orders in your Amazon account. For orders placed directly with Palovue, contact support@palovue.com with your order number.