Warranty

One-year defect warranty

New orders placed directly with Palovue include a one-year commercial warranty against product defects, starting from delivery.

If your product develops a defect during that year, tell us what happened. Our support team will assess the issue and help arrange an appropriate replacement or return and refund.

Returns for other reasons

The voluntary change-of-mind return window is 30 days from delivery. Contacting us about a defect is separate from that window.

How to request help

Email support@palovue.com with your order number or proof of purchase and a description of the issue.

Contact us before sending a product back. We will confirm the next steps and the appropriate return address.

Refunds are returned to the original payment method.

Your consumer rights

These voluntary benefits are additional to your statutory consumer rights, which may last longer. They do not limit any remedy required by law or any longer warranty already promised for your product.

EU customers retain the applicable legal guarantee for new goods. Australian customers retain their consumer guarantees, including applicable repair, replacement, refund and compensation rights.

Earlier purchases

Purchases made before this relaunch keep the warranty and return commitments that applied when they were bought.

Orders placed on Amazon

For an Amazon purchase, start a return through Your Orders in Amazon. The applicable Amazon terms and any existing product warranty continue to apply.